faq

You ask for it, we get it to you!

  • Product Maintenance
  • Shipping and Handling
  • Assembly
  • Refund Policy
  • Warranty
  • Other Inquiries

Product Maintenance

Be certain that the fountain is placed on a flat, level surface – do not place the product on hardwood floors unless properly leveled. Use distilled water for interior fountains when possible, as this will prevent the buildup of naturally occurring impurities commonly found in tap water.

Perform monthly cleaning of the Zen Fountain pump and decorative rocks with a wet paper towel or soft rag. Water evaporation will occur in most environments, so it is a good idea to check water levels and fill Zen Fountains regularly prior to use. The condition of your household water, temperature and Zen Fountain usage will determine the level of care needed for your fountain. For instance, fountains that run constantly in dry environments will need to be filled more frequently due to evaporation. Generally, after you assemble your Zen Pot, it requires just a bit of regular effort to keep your Zen Pot thriving.

When not in use, unplug the fountain from the outlet. Remove all water and mechanical components - dry thoroughly. Store in a cool, dry place.

If the pump is noisy, add water. Inspect the water level regularly to confirm that your pump is completely submerged - an inadequate water level will produce a "hissing" sound. Remove the pump from the fountain, clean it with a small brush to remove any debris especially in the water intake area.

Higher pump speeds will increase the rate of water flow and the sound of falling water. A higher pump speed setting may also produce a greater visual water flow effect. As a result it may produce louder "splashing" sounds in some rooms. You may wish to adjust the speed of your pump to a lower setting in non-carpeted rooms and those with higher sound reverberation. A properly filled fountain will produce lower sound levels, while low water levels produce louder splashing sounds.

Our Build Sheet displays what plants we have available with each Zen Pot, but we typically include either lucky bamboo or a variety of succulents with most orders.

Bamboo is no different from more “usual” houseplants and require the same amenities: sufficient water, indirect sunlight (or artificial lighting) and adequate humidity. Succulents are similar to lucky bamboo, but requires less water and fertilizer. If any plant dies in your Zen Pot, the included planters pop-out easily and you can re-plant anything else you desire in its place.

Contact us if you have any other interesting ideas or photos that you'd like to feature on our Gallery.

Shipping & Handling

All prices include Shipping & Handling charges to the United States only. Please note there is a 2-3 day processing period, plus an additional 2-3 days for shipping on every order. Therefore, you will receive your custom order approximately one weeks from the date you placed your order on our website.

If ordering a Zen Pot as a gift, please give us as much advance notice to us as possible, so we don’t miss delivery on your special day. Customer satisfaction is important to us and the one week waiting period is simply necessary for us to build your custom Zen Pot or Zen Fountain and ensure it is received by you in quality condition and to your specifications.

Check all packaging thoroughly! Some components may be nested inside the protective foam packaging, or inside the cavity of another part.

In the event that your missing component cannot be located, please Contact Us within 14 days of receiving the product. We'll have a replacement part to you as soon as possible.

Product Assembly

Each Zen Pot includes the following:

  • - Cairn (stone stack) – Our Shop link's 'Build Sheet' will show you which of the stone cairns we currently have available for sale. Alternatively, we will custom make one just for you if you Contact Us and let us know what you want prior to paying for your order. We have a huge collection of the most beautiful and interesting stones from the California coast that we have collected over the past years.


  • - Pot (planter) – We will send you a picture of available ceramic pots. We have a large selection of decorative planters that are professionally crafted by a local pottery.


  • - Plants (bamboo / succulent) – We have a large selection of lucky bamboo and succulents to choose from. Succulents come in many different styles and we will send you a picture of what is available. The planters are typically lined with black stones. Please let us know if you have any special requests and we will make planters especially for you. Each comes with two plants/planters. The planters are removable for easy watering and planting.


  • - Sand (white / grey / beach) – Comes with bright white sand that sparkles in the light and is fun and relaxing to rake. We also have light grey sand or beach sand available.


  • - Each comes with Zen garden rake, two tea candles, an LED candle, and a few smaller stones.

Refund Policy

All Sales are Final! Please be certain that you use our Build Sheet properly to design the exact Zen Pot you want before submitting payment. We cannot accept returns of custom Zen Pots or Zen Fountains for any reason other than damage that may occur during shipping. You have 14 days from the date you received the product to report damaged or missing pieces by Contacting Us Here.

Due to the custom nature of our products, all sales are final unless the product arrives incomplete or damaged and details of any missing pieces or damage experienced are reported to us within 2 weeks of receiving the item by Contacting Us Here.

Being a small business, we are able to control every part of the operation once you place your final order. We love to receive customer feedback early on in the process to create uniquely designed Zen Pots that reflect the color, plants and stone stacks (cairns) you want. We are fair in our business approach, but cannot accept returns after the product is shipped and received by a customer. Please Contact Us if you have a specific issue with any of our products and we will do our best to assist you.

Warranty

All Zen Pots products carry a one year limited warranty. If your product arrives damaged or missing pieces, contact us within 14 days of receiving your product and we will replace the damaged or missing pieces to your satisfaction. Unfortunately, plants are not included in our warranty policy, due to the fact that they are easily replaceable and it is up to you to maintain your Zen Pot, as addressed in the "Product Maintenance" section of this FAQ. We value your business and will do our best to ensure your satisfaction!

We stock numerous parts and accessories such as pumps, stone stacks, and LED bulbs, which are available at reasonable costs to keep your fountain operating smoothly. While we do our best to ship products in new condition, you are welcome to contact us if you have a specific question on replacing any part of your Zen Garden or Zen Fountain, in case anything breaks outisde of the warranty period.

If you have any questions or feedback, we'd love to hear from you!

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